Terms & Conditions

Last Updated: April 2026

These Terms & Conditions (“Terms”) form a legally binding agreement between you and MEMCASE, a sole proprietorship registered in Singapore (“Company”, “we”, “us”, “our”).

By accessing our website, clicking the “accept” or “agree” selector, booking or paying for any Service, or participating in any consultation, you agree to these Terms.

1. About Us

1.1 The Company operates its business as a sole proprietorship registered in Singapore.

1.2 These Terms apply to our website, products, services, and communications, including email, video conferencing platforms, messaging platforms, and any other channels we use to provide or support our Services.

1.3 If you engage with our Services on behalf of another person or entity, you confirm that you have authority to do so and to bind that person or entity to these Terms.

2. Eligibility and Use

2.1 You must be at least 18 years old to use our Services.

2.2 By using our Services, you confirm that:

• you have the legal capacity to enter into this agreement;

• all information you provide is true, complete, and accurate;

• you will use the Services only for lawful purposes; and

• you will comply with these Terms and any service-specific instructions we provide.

2.3 We reserve the right to refuse, suspend, or terminate access to the Services if we reasonably believe that your conduct is unlawful, abusive, disruptive, fraudulent, or otherwise inconsistent with these Terms.

3. Nature of Services

3.1 We provide career strategy, advisory, coaching, educational, and related professional development services.

3.2 Our Services are intended to support your decision-making and personal development. They do not replace your own judgment, professional advice from licensed professionals, or any other advice you may need.

3.3 Our Services do not include legal, financial, tax, medical, psychological, recruitment, placement, or therapy services.

3.4 We do not guarantee any particular outcome, including employment, promotion, compensation changes, business results, or other personal or professional outcomes.

3.5 You acknowledge that results depend on many factors outside our control, including your own actions, market conditions, third-party decisions, and external events.

4. Client Responsibilities

4.1 You are solely responsible for:

• your decisions, actions, and omissions;

• the implementation of any advice, strategy, framework, or recommendation;

• ensuring that any information you provide is accurate and complete; and

• seeking independent professional advice where appropriate.

4.2 You agree to participate in the Services in good faith, including attending sessions on time, completing any agreed preparation, and communicating respectfully.

4.3 If you fail to complete required preparation or do not actively participate, we may be unable to deliver the Services effectively, and this will not entitle you to a refund except where required by applicable law.

5. Bookings and Delivery

5.1 Services may be delivered online, in person, or through digital materials, depending on the service purchased.

5.2 Where a service requires intake forms, worksheets, questionnaires, or other preparatory materials, you must complete them by the stated deadline.

5.3 We may reasonably adjust the format, timing, or delivery method of a Service if necessary due to scheduling, technical, operational, or safety reasons, provided the overall nature of the Service is not materially reduced.

5.4 Any deliverables, timelines, or session counts are those stated in the service description, checkout page, proposal, invoice, or order confirmation.

6. Fees and Payment

6.1 Prices are stated in USD unless otherwise specified at checkout, in the relevant proposal, invoice, or service page.

6.2 Unless otherwise stated, full payment is required in advance to confirm your booking.

6.3 You are responsible for any bank charges, payment gateway fees, foreign exchange costs, or similar charges imposed by your payment provider or bank.

6.4 We may refuse to commence or continue a Service if payment has not been received in full.

7. Rescheduling and Cancellations

7.1 You may request to reschedule a session by giving at least 48 hours’ notice before the scheduled time.

7.2 Requests made with less than 48 hours’ notice may be declined at our discretion.

7.3 If you fail to attend a scheduled session without prior notice, that session will be treated as completed and will not be refunded, except where applicable law requires otherwise.

7.4 If we need to reschedule or cancel a session, we will give you reasonable notice where practicable and will offer a rescheduled session or another reasonable solution.

8. Refunds

8.1 Except where required by applicable law, all fees are non-refundable once a Service has been booked, delivered, or made available.

8.2 This includes situations where:

• you change your mind after purchase;

• you choose not to continue with the Service;

• you do not attend or complete the Service; or

• you are dissatisfied with the outcome, style, or perceived value of the Service.

8.3 Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws or other laws that cannot lawfully be excluded or restricted.

8.4 Service descriptions, checkout pages, proposals, invoices, and order confirmations form part of the commercial understanding for the relevant Service.

8.5 If we agree in writing to any refund, credit, or goodwill adjustment, that will be strictly limited to the terms stated in that written agreement.

9. Service Validity

9.1 Any package, bundle, or series of sessions must be used within the validity period stated in the service description or order confirmation.

9.2 Unless otherwise stated in writing, unused sessions expire at the end of the validity period and are not refundable.

9.3 We are not responsible for your failure to use sessions within the stated validity period.

10. Intellectual Property

10.1 All content, materials, frameworks, methods, templates, documents, recordings, and tools we provide remain our intellectual property or that of our licensors, unless expressly stated otherwise in writing.

10.2 This includes, without limitation, proprietary frameworks, models, exercises, written materials, visuals, training content, and service methodologies.

10.3 You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to use the materials for your own internal, non-commercial use in connection with the Services.

10.4 You must not, without our prior written consent:

• copy, reproduce, sell, distribute, publish, or sublicense our materials;

• use our materials for commercial training or client work;

• remove copyright notices or proprietary markings;

• share access credentials or paid materials; or

• modify our materials and present them as your own.

11. Acceptable Use

11.1 You must not:

• use the Services for unlawful, fraudulent, harmful, harassing, defamatory, or abusive purposes;

• attempt to gain unauthorised access to our systems, files, or accounts;

• use bots, scrapers, crawlers, or other automated tools to access or extract our content;

• disrupt the operation of our website, systems, or services; or

• infringe our intellectual property rights or the rights of any third party.

11.2 We may suspend or terminate access immediately if we reasonably believe you have breached this clause.

12. Confidentiality

12.1 We will use reasonable efforts to keep confidential information you share with us confidential, subject to the limitations in these Terms and any separate written agreement.

12.2 You agree not to disclose our confidential business information, internal processes, unpublished materials, or proprietary methodologies learned through the Services.

12.3 Confidentiality does not apply where disclosure is:

• required by law, regulation, court order, or governmental authority;

• necessary to protect our rights or safety;

• made with the other party’s prior written consent; or

• already public through no fault of the receiving party.

12.4 For avoidance of doubt, general ideas, broad concepts, and non-confidential information are not restricted merely because they were discussed during the Services.

13. Personal Data

13.1 We handle personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act 2012 where applicable.

13.2 Details on how we collect, use, disclose, store, and protect personal data are set out in our separate Privacy Policy, which forms part of our website documentation.

13.3 Where required by law, we may also rely on service-specific terms, consent, or other lawful bases for the processing of personal data.

14. Third-Party Services

14.1 We may use third-party platforms and service providers to deliver or support the Services, including payment processors, video conferencing tools, email systems, scheduling tools, and website hosting providers.

14.2 We are not responsible for third-party outages, failures, interruptions, security incidents, or changes to third-party services that are outside our reasonable control.

14.3 Your use of third-party services may also be subject to those third parties’ own terms and privacy policies.

15. Feedback and Suggestions

15.1 If you provide feedback, suggestions, ideas, or recommendations, you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use them for any lawful business purpose, including improving our Services.

15.2 We will not identify you publicly as the source of feedback without your consent unless required by law.

16. Disclaimer

16.1 To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.

16.2 We make no representations or warranties, express or implied, except those that cannot lawfully be excluded.

16.3 Without limiting the above, we do not guarantee:

• any specific professional, financial, commercial, or personal outcome;

• uninterrupted or error-free access to the Services; or

• that the Services will be suitable for every client or every situation.

16.4 You acknowledge that your use of the Services is at your own risk, subject always to any rights that cannot be excluded under applicable law.

17. Liability

17.1 To the maximum extent permitted by law, we exclude liability for any indirect, incidental, special, consequential, or punitive losses or damages, including (without limitation) loss of income, business, opportunity, reputation, or goodwill.

17.2 To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any Service, whether in contract, tort, negligence, or otherwise, will not exceed the amount you paid for the specific Service giving rise to the claim.

17.3 Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

17.4 If applicable law requires a different liability standard, that law will prevail to the extent of the inconsistency.

18. Force Majeure

18.1 We are not liable for any delay, suspension, or failure to perform caused by events beyond our reasonable control, including natural disasters, illness, war, civil unrest, government action, power failures, internet outages, platform failures, strikes, or other force majeure events.

18.2 If a force majeure event continues for an unreasonable period, either party may cancel the affected Service with no further liability except for amounts already due for Services already delivered.

19. Termination

19.1 We may suspend or terminate your access to the Services if:

• you materially breach these Terms;

• you engage in abusive, dishonest, threatening, or disruptive conduct;

• you misuse our materials or platforms; or

• continued performance would be unlawful or impractical.

19.2 You may stop using the Services at any time, but no refund will be due except where required by applicable law or expressly agreed in writing.

19.3 Termination does not affect rights or obligations that by their nature should continue after termination, including payment obligations, confidentiality, intellectual property, and limitation of liability.

20. Dispute Resolution

20.1 Before starting formal proceedings, the parties will first attempt in good faith to resolve any dispute through informal discussion within a reasonable time.

20.2 If the dispute is not resolved informally, the parties will then attempt mediation in Singapore before commencing formal proceedings, unless the dispute is urgent or the parties agree otherwise.

20.3 Subject to clause 20.4, these Terms are governed by the laws of Singapore.

20.4 For disputes that must be brought before a court, you agree to submit to the non-exclusive jurisdiction of the courts of Singapore.

20.5 If both parties agree in writing after a dispute has arisen, the dispute may instead be finally resolved by arbitration in Singapore in English under the rules of the Singapore International Arbitration Centre.

20.6 Nothing in this clause prevents either party from seeking urgent interim, injunctive, or equitable relief from a court of competent jurisdiction where appropriate.

21. Assignment

21.1 We may assign, transfer, or subcontract our rights or obligations under these Terms in connection with a business restructuring, sale, or transfer of assets, or where reasonably necessary to operate the Services.

21.2 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

22. Entire Agreement

22.1 These Terms, together with our Privacy Policy and any service-specific written terms, constitute the entire agreement between you and us regarding the Services.

22.2 If there is any inconsistency between these Terms and a service-specific written agreement, the service-specific agreement will prevail to the extent of that inconsistency.

23. Severability and Waiver

23.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed to the minimum extent necessary, and the remainder of the Terms will continue in full force.

23.2 A failure or delay by us in enforcing any right under these Terms does not constitute a waiver of that right.

24. Changes to Terms

24.1 We may update these Terms from time to time.

24.2 Any updated version will apply from the date stated at the top of the Terms, unless we notify you otherwise.

24.3 If you continue using the Services after updated Terms take effect, you will be deemed to have accepted the updated Terms to the extent permitted by law.

25. Contact

MEMCASE

60 Paya Lebar Road, #06-28, 

Paya Lebar Square, 

Singapore 409051

Email: hello [at] memcase.com

End of Terms & Conditions