Privacy Policy

PRIVACY POLICY

Last Updated: April 2026

This Privacy Policy explains how MEMCASE, a sole proprietorship registered in Singapore (“Company”, “we”, “us”), collects, uses, stores, transfers, and protects your personal data.

This Policy applies when you:

  • visit our website;

  • book or use our Services; or

  • communicate with us (for example, via email, messaging, or consultation sessions).

By using our Services, you agree to this Privacy Policy.

1. What Data We Collect

We collect only the data that is reasonably necessary to provide our Services.

1.1 Information You Provide

We may collect personal data that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number (including WhatsApp or similar messaging platforms)

  • Professional information (e.g. role, experience, CV details)

  • Intake forms, questionnaires, and survey responses

  • Information shared during consultations or communications

1.2 Payment Information

Payments are processed by third-party providers (e.g. Stripe).

  • We do not store full payment card details

  • We retain only limited transaction data (e.g. amount, date, transaction ID) for accounting, tax, and legal purposes

1.3 Technical Data

When you use our website, we may collect:

  • IP address

  • Browser and device information

  • Pages visited and usage data

  • Cookie and analytics data

1.4 Communication & Consultation Data

We may keep:

  • Emails and messages

  • Consultation notes (where relevant to service delivery)

We aim to keep such notes focused, minimal, and relevant to your objectives.

2. How We Use Your Data

We use your data only where necessary to:

  • Deliver and manage our Services

  • Communicate with you (e.g. bookings, reminders, follow-ups)

  • Prepare for consultations

  • Process and record payments

  • Improve our Services and website

  • Comply with legal obligations (e.g. tax, accounting, regulatory requirements)

We only collect and process data that is reasonably necessary for these purposes.

We do not sell your personal data and do not use it for unrelated purposes.

3. Legal Basis for Processing

Depending on your location, we process personal data based on:

  • Contract — to provide Services

  • Legitimate interests — to operate and improve our business

  • Consent — where required (e.g. marketing, recording notes where applicable)

  • Legal obligations

You may withdraw consent at any time. This does not affect prior lawful processing.

4. How We Handle Your Data in Practice

To keep your data safe and reduce risk, we follow these principles:

  • We store data only in trusted tools (e.g. secure email, cloud storage, payment platforms)

  • We avoid downloading or storing sensitive data unnecessarily on personal devices

  • We limit access to data strictly to what is needed to deliver our Services

  • We do not intentionally collect sensitive personal data (e.g. ID numbers, health data) unless directly relevant and voluntarily provided

  • We avoid retaining detailed personal information longer than necessary

5. Sharing of Data

5.1 Service Providers

We use trusted third-party providers (e.g. Stripe, Zoom, hosting, email, analytics tools).

They process data only as necessary to support our Services and are required to implement appropriate safeguards.

5.2 Legal Requirements

We may disclose data if required by law, regulation, or legal process.

5.3 Business Transfers

If our business is transferred or restructured, personal data may be transferred as part of that process.

5.4 No Sale or Advertising Use

We do not sell your personal data.
We do not share your data for targeted advertising or data-broker purposes.

6. International Transfers

Because we operate internationally, your data may be processed outside your country.

We take reasonable steps to ensure appropriate safeguards are in place, in line with applicable data protection laws (including Singapore’s PDPA).

7. Data Retention

We retain personal data only as long as necessary for:

  • Active or reasonably expected client engagement

  • Legal, tax, and accounting requirements

  • Resolving disputes or protecting our rights

In practice:

  • Client data is kept during engagement and for a reasonable period after

  • Financial records are kept as required by law

  • Consultation data is retained only while useful

When no longer needed, data is deleted or anonymised.

8. Data Security

We take reasonable steps to protect your data, including:

  • Using secure platforms and service providers

  • Limiting access to authorised personnel

  • Avoiding unnecessary duplication or storage

However, no system is completely secure.

If a data breach occurs and is likely to result in harm, we will respond in accordance with applicable law.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion (subject to legal limits)

  • Withdraw consent

  • Object to or restrict certain processing

  • Lodge a complaint with a relevant authority

To exercise your rights, contact us using the details below. We may request identity verification.

10. Cookies and Tracking

We may use cookies and similar technologies to:

  • Ensure website functionality

  • Improve user experience

  • Analyse usage and traffic

You can manage cookies through your browser settings or our cookie banner.

11. Marketing Communications

We will only send marketing communications where permitted by law or with your consent.

You may opt out at any time.

12. Third-Party Links

We are not responsible for third-party websites or their privacy practices.

13. Updates

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated date.

By continuing to use our Services, you agree to the updated Policy.

14. Contact

MEMCASE

60 Paya Lebar Road, #06-28, 

Paya Lebar Square, 

Singapore 409051

Email: hello [at] memcase.com


End of Privacy Policy